Reviews

Recently, I had an HVAC emergency and I was able to secure a appt for a tech. to come out the same day, even though it was after hours! They kept me in the loop the whole time, explained my options, and were just genuinely friendly people to work with. The customer service was awesome. Id definitely recommend them for any HVAC needs they made a stressful situation much easier.

Good communication and friendly service!!

Tanner showed up on time and completed the maintenance check on my A/C in no time. He did great work!!!

Tanner with Hesse did an excellent job with diagnosing the issue for our geothermal system and was very polite

Great job very nice repair man. Everything was perfect.Curtis A+

Tanner always delivers great service!

Victor was on time, courteous, and professional. He performed excellent quality work making preparations to maintain and care for our HVAC system long into the future. He made honest recommendations, and I never felt pressure that I was being upsold. I strongly recommend Victor and Hesse Heat & Air.

Sean arrived on time and quickly identified the problem. He then solved the problem and did multiple checks inside and out to assure that. Very thorough. Explained process of what he did and how I could help keep drain clean. I was so impressed that I bought membership. Happy with Hess!

Tanner was great and to have gotten here on a Saturday afternoon.. less than 30 minutes from the time I called in the issue.... That's amazing! He diagnosed the problem and had the issue resolved quickly. I was impressed!

When we woke this morning our AC Was not cooling. I called Hesse to come repair it. Victor arrived before lunch, found the problem , gave us options as to how it could be repair. We told him our choice and he quickly made the repair. We are very pleased.

Victor was knowledgeable and offered a great explanation of the issues and options for resolution.

Thank you Victor. You did an awesome job

Again, Hesse Heat and Air did not disappoint. I called and Brandon was there within the hours. He diagnosed my problem and had it fixed immediately, which was important as I was out of town and had guests staying at our AirBnB. I am very pleased with the level of service and communication Hesse H&A provides.

Victor did an excellent job. We had an urgent need and they made us a priority and got the problem resolved next day. Highly recommend Victor and Hesse Heat & Air.

Garrett was great! Arrived on time and took care of everything quickly. As always Hesse and their team do a great job!!

I found this company very responsible and very helpful for my situation they are very honest about their business and truly have their customers best interests to be a fact, I will always support them in their decision

Hesse always does a great job! Brandon was my tech today. Very personable and professional. Highly recommend this company!

Best HVAC company in the area. We have a service contract with them and they come every spring to check our system out. Victor is our service tech and he does a thorough job of servicing our system.

They do great work at reasonable price

Our HVAC was 21 years old and starting to give us small problems. The thing about that, that system hasnt been made in years so freon/parts are obsolete. Since my wife and I are not planning on moving, we decided to get estimates on system replacement. We got our first estimate from local a company and they were in the ballpark for cost on the research Id done. I knew my parents had their system replaced 2 years ago. I called to see who they used and they told me Hesse and gave me the number. I called Hesse to see if they service our area, which they did. I explained we were needing quotes on a new system. She had a comfort consultant, Trevor, at our place that afternoon. Trevor looked at our system, measured every room and window in our house and went to calculating. We found out, after 21 years, that we had a 3 ton system and our air intake filter was for a 2 ton system, main reason our home was so dusty! Trevor went over 5 options that we had to choose from being least expensive, middle and top of the line. He also explained how the unit would be installed in the attic and another intake would be installed in the ceiling to equal the intake needed for a 3 ton unit. After a couple of days deliberating pros/cons of each my wife and a decided on best fit for us and contacted Trevor. He ordered the unit and set up an install time. Unfortunately I had to work on install day but my wife kept me posted. She said Trevor along with 3 other pickups arrived at 845am and were completely done by 130pm. She said the installers were the most polite and courteous that weve ever had doing work in our home! Our new condensor has a concrete pad instead of fiberglass. The attic unit is mounted on a platform vs hanging from chains AND I now have a walkway from the top of the stairs to the unit! Oh, another thing.the intake was added in the ceiling. Bottom line, EVERYTHING Trevor said would be done was and it was completed above and beyond what I expected it would be! The best part, we now have a Trane (same brand as originallasted 21 years) and it was cheaper than other quotes with off brands! THANK YOU HESSE HEAT & AIR for what making what could have been a hectic experience very pleasant!

Wonderful

I needed help programming my thermostat and getting it linked to my phone. I also needed the HVAC system serviced and a new filter installed since we bought the home last summer from an individual. Curtis came in and explained everything about my system. He also helped me call Tranes customer service dept. to get me set up on the app and waited until it was complete before leaving.

Sean Doughty was very professional and thorough with our annual service on our Trane heat pump

Victor is the best. Very knowledgeable, professional and prompt. Had a condenser fan motor replaced that Victor found in his pre-season maintenance.

Hesse is very professional and there work is great

Brandon was on time, professional and awesome! I appreciate the attention to thoroughly checking my system and addressed all my questions - Would certainly recommend !

Sean was so nice, professional and knowledgeable! He fixed our AC quickly and for a reasonable price. Will definitely use Hess again for any issues. Thank you!

Great job, very courteous and professional.

Sean the technician was polite and kept us informed of his arrival time.

Outstanding service, great technician. HVAC yearly service.

Victor not only is an expert at HVAC, he provides excellent service and explains everything.

I highly recommend Hesse HVAC in Gainesville, TX. I used them for repairs on an older heat pump system and then purchased a new system from them last year. Today Tanner came out to do a system check up. I like the idea that you receive notification of the service tech being on the way and they send along a photo of the tech and their name. Tanner thoroughly went over the system and answered my few questions. He was polite and professional, as all their employees have been. Give Hesse HVAC a call for your heating and air conditioning needs.

Very guick and friendy also washed the unit down after service.

Victor at Hesse Heat & Air is very professional, knowledgeable and on schedule. Ive used this company for years.

Tanner from Hess heat and air serviced my unit and replaced the filter and installed a new surge protector. Quick, polite and clean . My air conditioner system is over 10 yrs old and still doing the job.

Sean did a great job

Sean was extremely thorough and efficient in his work.

Garett was diligent in his assignment and was informative and respectful when making a purchase suggestion.

Garrett did a great job! He was very courteous and knowledgeable. He checked everything out after he installed the new thermostat, to make sure the unit was running properly. I would recommend Hesse Heat & Air for all your all HVAC needs. Theyve been in business for many years and are very qualified to get the job done.

Sean was very professional and thorough in checking out my H/ A system. He was also courteous.

Hesse Heat & Air is the best! Curtis was prompt, thorough, and knowledgeable! Wed recommend Curtis and Hesse Heat & Air to everyone!

Tanner was very professional did a good job job of fixing our thermostat problems. He walked me thru the changes in the new thermostat and made sure it connected to the iPhone app.

Highly recommend Hesse for A/C service. Very courteous, arrived on time, took care in diagnosing issues. Sean was our technician and he was very knowledgeable and explained everything thoroughly.

Nice young man came out very polite very efficient. He did his job well. I am very pleased with the work.

Victor comes and checks out our system every year and doesnt excellent job. Hes very straightforward about what is and isnt needed and never tries to sell us anything we dont need. Good honest service, which is hard to find these days.

Very friendly techs had two services done. Very efficient service

Curtis came out and diagnosed a simple problem after another company said I needed a whole new unit, inside and out. Top notch service!

Very professional company. Technican Victor is incredibly thorough. I would highly recommend!

Sean performed maintenance on our AC and heating unit. He was very professional and courteous. He also worked in a timely manner and did everything well. I also appreciated how he answered my questions and how he looked me in the eyes when I talked to him. I truly appreciate it!

Excellent customer service

Sean was absolutely amazing to work with. He came to inspect our two AC units and explained everything clearly, breaking it all down so it was easy to understand. He was very understanding, patiently answered all of my questions, and put me completely at ease. His recommendations were thoughtful and practical, and he consistently went above and beyond. Working with him was truly a wonderful experience. He is definitely going to be my go to person when I call and request service

Always a good experience.

Garrett helped us fix some units at our facility. Hes was polite informative and efficient. He did an amazing job!

Hesse is an honest and competent operation. I have had several of their technicians in my home and they are always friendly good honest people. Brandon has always done an excellent job and I highly recommend him and Hesse.

These guys are quick to respond and their technicians know how to diagnose problems quickly and get repairs done in a timely manner. They are very well qualified and always my go to!

Tanner found the problem. Great job.

Brandon did a great job for us today. He is very knowledgeable and very thorough.

Expedient Service and easy to book and communicate. Nice new text and email service. Would use again.

Brandon was great tech

Garrett came out to my place for my annual inspection. He had come out back in the summer for a repair. Both times he was professional and punctual. Since switching to hesse for my AC and heater needs I have been more than satisfied.

Victor did a great job. Especially for coming out in the bad weather!

Garrett did great today!!

These guys are my go to for anything HVAC. I went through a few different companies before I found them and its so refreshing to find a company with happy employees that like their job. Service is always on time and they go above and beyond to make sure the job is done right and the customer is satisfied. Price is really fair for the level of treatment received, which is rare today. These guys are my go-to for anything HVAC. I went through a few different companies before I found them, and its so refreshing to find a company with happy employees that like their job. Service is always on time, and they go above and beyond to make sure the job is done right and the customer is satisfied. Price is really fair for the level of treatment received, which is rare today.

Hesse Heating and Air had always keep me and our Airbnbs up and running. I love their update system and how then are in constant text communication. They even send a photo of their service tech so I know who will be arriving. Exemplary service!

Great service I was surprised to get someone to come out due to the weather conditions. Thanks for your quick response and service.

Sean did a very good work for us. He was very polite. So glad to have heat again.

I wonder who's number sent me this link. Probably not safe. Call Trump. Lmao

10 pm when HVAC system went down. 14 degrees f sleet and snow on roadways. Mike came and repaired system immediately. Couldn't ask for anything better.

Tanner was very helpful and installed a surge protector.

I am very satisfied with the service provided. Victor kept us informed of all the problems, and there were many, he found within our HVAC system. He took the time to correct the many wiring problems and diagnosed the real culprit. It is a pleasure to see such professionalism.

Trevor made it an absolutely seamless experience! From start to finish, he was professional and a plethora of help. I absolutely recommend Hesse to help anyone with their heating and air conditioning needs.

Wyatt Earp was knowledgeable prompt and kind....problem solved

Brandon Wasson did a great job today!

Brandon was very professional, polite and efficient. We very much appreciate him and Hesse Heat & Air for taking good care of us after hours!!!

Technician was knowledgeable and patient while we were on the phone with manufacturer to solve my issues with heat pump. I will definitely call Hesse again!

Tanner and Sean came right out to help us. We appreciated their professionalism and speedy help.

Brandon was very professional, personable and knowledgeable. He has been our service tech on numerous calls and always gets us back up and running.

Brandon was professional and very informative. Office staff was very patient and helpful

Professional service and advice on how to maintain equipment -

Brandon is very knowledgeable and thorough.

Hesse was a great and fast service to use. Our technician Tanner came out and was very informative. He was also able to fix our issue in a quick amount of time.

Great service, great personality, fast and friendly as always!!

Brandon was great! On time, efficient, honest and great customer service skills.

Thank you for your help today

Great service. On time and got the work done quickly.

Quick, reasonable, and got the job done! Explained everything that was going on so it made sense. Felt very comfortable with Hesse and will absolutely call them in the future

Professional, polite and curtious.

Brandon explains everything as hes working on your unit.

A friend recommended Hesse Heat & Air to me and Im so thankful they did! I wanted to have my heat checked before using it for the first time this season and Hesse was able to send one of their techs out that very same day! Chance was amazing! He was very thorough in his work and took his time to answer my questions and make sure everything was working properly. I have my heat checked every year and have never had a Company be as detailed and diligent as with what I experienced with Chance that day. My experience with Hesse from Sherry, who answered the phone to Chance, the technician was 10 out of 10! Im already signed up for the yearly inspection!! Thank you Hesse Heat & Air!!

On time, efficient, priced right!

Hesse has done us right every time they are called out. From Service to new equipment installation they always try and go the extra effort to accommodate us before themselves. We appreciate there listening to our needs and diagnosing what is best. Brandon our Service Expert is topnotch and works every way to benefit us the most. Highly appreciated and fully recommended.

Victor was the tech that came to fix our ac unit. I would recommend him to anyone needing service. Very polite, professional, and knowledgeable.

Fall HVAC check. Installed pan safety float and surge protection device.

Tanner was Very friendly and explained everything very clearly

Outstanding service. We had our entire HVAC system replaced. Hesse was able to evaluate the current system and recommend a properly sized setup for our home. They communicated with us very well, keeping us informed as things progressed. Very Happy with their workers!

Brandon thoroughly inspected the existing HVAC system. He made suggestions for maintenance and completed those on the same visit. We also discussed replacing the equipment which I intend to do. Hesse has been doing an annual inspection for a long time and I have always been pleased. I highly recommend this company.

Great Customer Service!

Thanks so much to Hesse and specifically Tanner! Cant thank you all enough for coming when you said you would and doing what you said you would. Super thankful for the thorough review of our issue and documentation.

Victor is always friendly, knowledgeable, HONEST, and trustworthy. Not to mention he is a true professional and knows his stuff!

Brandon came out to repair our a/c and did it thoroughly and professionally. Next day service! Very good job.

Very helpful and answered all the questions. Was able to make repairs and educate while doing so. Great service!! Great work victor!!

Quick efficient service!

Brandon did great

Brandon did a good job and was informative

Promptly on time and they came up with a plan to fix a broken drain pan issue. Fantastic!

I wouldnt use anyone else!!!

Garrett came out to do a check on furnace and AC. He was quick and thorough and he's welcome back anytime!

Quick to appointment and very informative .thanks for great service